We've detected that you may be experiencing poor broadband performance.

Fix this

Browser not working

If you're having trouble viewing web pages, try going to news.sky.com and google.co.uk first. If you can see these websites, the problem might be with the sites you are trying to access. If Sky News and Google won't load on your computer, try this quick fix:

  1. Close your web browser.
  2. Switch off your router at the plug and then switch it on again.
  3. Re-open your browser.

This may sound simple, but it very often fixes things.

If you still can't access specific websites, can only see part of your web pages, or cannot view any websites at all, find solutions to these common problems below.

Check you have the latest version of your browser.

If you don't have the latest version then we recommend you update it.

Browser settings

If the internet light (the one with the @ or smiley face symbol) is solid white or green, please have a look at our Fix your broadband problems step by step help guide.

If the internet light on your Sky Hub or Sky router is flashing, but you can't see any web pages, then you need to check your web browser settings.

To check your browser's connection settings, follow the instructions below for the latest versions of the four most common browsers. If you use a different browser than the ones listed, then take a look at the Help menu for your browser - it should tell you how you can check your browser's settings.

  • Internet Explorer

    1. Open Internet Explorer.
    2. Click on the Tools menu and then Internet Options.
    3. Select the Connections tab.
    4. Click the LAN Settings button.
    5. In the Local Area Network (LAN) Settings window, un-tick all the boxes in the Automatic configuration and Proxy server sections– none of the boxes must be ticked.
    6. Click OK and OK again to close the pop-up boxes.
    7. Close and then restart your browser.

  • Mozilla Firefox

    1. Open Firefox.
    2. Click on the Firefox button in the top left of your browser, select the Options menu, then Options.
    3. Select the Advanced tab.
    4. Click on the Network tab.
    5. Click on the Settings button.
    6. Select the Use system proxy settings option – only that option should be selected.
    7. Click OK and then OK again to close the pop-up boxes.
    8. Close and the restart your browser.

  • Google Chrome

    1. Open Google Chrome.
    2. Click on the Tools menu (the spanner) and select Options.
    3. Click the Under the Bonnet tab.
    4. Click on the Change proxy settings button.
    5. In the pop-up box select the Connections tab.
    6. Click on the LAN settings button.
    7. In the Local Area Network (LAN) Settings window, un-tick all the boxes in the Automatic configuration and Proxy server sections – none of the boxes must be ticked.
    8. Click OK and OK again to close the pop-up boxes.
    9. Close and then restart your browser.

  • Safari

    1. Open Safari.
    2. Click on the Settings menu (the cog) and then click Preferences.
    3. Select the Advanced tab.
    4. Click the Change settings button.
    5. In the Local Area Network (LAN) Settings window, un-tick all the boxes in the Automatic configuration and Proxy server sections – none of the boxes must be ticked.
    6. Click OK and then on the red cross to close both pop-up boxes.
    7. Close and then restart your browser.