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Sky account changes

Change your Sky package

Whether you’re planning to upgrade your Sky subscription or remove a package from your account, you should always check online first. It could save you a lot of time and effort. 

Removing a package from your account

You can now go online to remove or cancel some packages from your account. Simply sign in to My Sky and select View my package. If you’ve forgotten your My Sky sign in details, you can reset or retrieve your username or password easily online, too.

On your My Package page, find the section I'm thinking of changing my subscription. You’ll see a list of any items you can remove online. Just follow the links to get started.

If you don’t see anything listed, don’t worry. Just go to our Contact us pages. You’ll find how to get in touch with Sky experts who can help you change your Sky TV, Broadband or Talk packages. 

Upgrading your Sky subscription

To look for customer offers or to upgrade your subscription, go to our offers and upgrades page. You’ll need to sign in with your Sky iD and username first. If you’ve forgotten your details, you can reset or retrieve your username or password online.

The upgrade will take effect within 24 hours, although additions should update straight away. These include Movies and Sports, or products like HD or Sky Go Extra.

You can add or remove selected packages quickly and easily using the Sky Service app. Download it now for free*.

*App features and functions vary by platform/device. Compatible device required. See iTunes App Store or Google Play Store. Most features use 3G, 4G or Wi-Fi (charges may apply).