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Sky Go Extra

Download programmes to your computer with Sky Go Extra

Upgrading to Sky Go Extra allows you to download programmes at home to watch later on your computer, tablet or mobile device.  You can register up to four devices.  If you're a Sky Multiscreen customer you can get Sky Go Extra at no extra cost. Or, if you’ve never had Sky Go Extra before, you can log in to your account and sign up for a 2 month free trial.

If you’re in the UK, go to Sky Go Extra for more information.
If you’re in the Republic of Ireland, go to Sky Go Extra for more information.

To manage and watch your TV downloads on your computer or laptop, you'll need to download and install the Sky Go Download Player app.

  • How do I download and install Sky Go Download Player?

    Sky Go Download Player is available for Windows computer or Mac, but can only be used on one computer at a time.

    To install the Sky Go Download Player:

    1. Sign in to the Sky Go website, using your Sky iD username and password.
    2. Select Downloads from the menu bar.
    3. Select Install Sky Go Download Player.

    During setup you may be prompted to install a free browser "plug-in" called Microsoft Silverlight, which is required for Sky Go Download Player to work.  Please note: Google Chrome and Microsoft Edge web browsers no longer support the Microsoft Silverlight plug-in so you'll need to use a different web browser instead, for example, Internet Explorer, Mozilla Firefox or Safari.

    4.   Open the Sky Go Download Player icon (check in your Downloads folder if you're not sure where it is).

    5.   Sign in using your Sky iD username and password.

    Sky Go Download Player will now check for any download requests you make from the Sky Go website, and those programmes will then be downloaded to your computer or laptop. You can then start watching those programmes at a convenient time, usually up to a month after you download them.

    For the latest offers and upgrades on Sky Broadband take a look at My Sky Offers.


    Installing Silverlight for the first time when using a Mac with Safari 7 or above

    A new "Sandboxing" feature in Safari 7 causes problems when installing Silverlight on your Mac. To continue, you’ll need to allow the website to run in Unsafe mode.

    Please note: After you run the steps below, Safari will trust the site that uses Silverlight, in this case Sky Go.

    Sky does not recommend using these steps to enable Silverlight on other sites because of possible security risks. For more information please go to the Microsoft support site

    1. Go to the Sky Go website.
    2. Select Preferences… from the Safari menu.
    3. Select the Security tab.
    4. Select the Managed Website Settings… button in the lower-right corner.
    5. Select Silverlight on the left side.
    6. Under the drop down for your site, select Run in Unsafe Mode.
    7. Select Trust from the dialog box that appears on your screen.

  • How to download programmes to view in Sky Go Download Player

    Once you've installed Sky Go Download Player on your compatible PC, Mac or laptop:

    1. Sign in to the Sky Go website, using your Sky iD username and password.
    2. Find a programme you'd like to download.
    3. Select the Download button to add the programme to your Sky Go download queue.
    4. Open Sky Go Download Player (check in your Downloads folder if you're not sure where it is).
    5. Sign in with your Sky iD username and password.
    6. The programme will start to download inside Sky Go Download Player. If you don't see the programme listed, click the Check Queue button.

    Please note: You'll have to wait for the download to finish before you can start watching the programme.

    We’ve launched our brand new Sky Go Download Player and we’re asking everyone to upgrade to this new player.

    You may still watch any programmes you’ve previously downloaded to the old Sky Go Desktop Player.

    However, during the upgrade period, you may be unable to sign in to the old Sky Go Desktop Player.

    If this happens, shut down and relaunch the old Sky Go Desktop Player.

    Don’t attempt to sign in, instead simply select the Watch Offline button to watch your previously downloaded programmes.


    To download more programmes:

    Repeat the above process to add the programmes to your download queue.  The downloads will continue whenever you're signed in to Sky Go Download Player.

    To enjoy super reliable download speeds take a look at the latest Sky Broadband offers at My Sky Offers.

  • Sky Go Download Player and broadband/data usage

    All programmes downloaded through Sky Go Download Player will contribute towards any usage caps imposed by your broadband provider. The same applies for any such downloading done over 3G or 4G mobile networks (for example, when using mobile broadband on your laptop).

    For a broadband service with no usage caps, we recommend Sky Broadband Unlimited for our UK customers.

    For a broadband service with no usage caps, we recommend Sky Broadband Unlimited for our Republic of Ireland customers.

    Thinking about upgrading your broadband package? 
    Take a look at the latest offers and upgrades available at My Sky Offers.

  • Sky Go error messages

    If you're having issues or seeing error messages on your computer or laptop, read our help article.

    > Sky Go error messages on your computer

  • Download programmes to your tablet or mobile

    To download programmes to a different device see our help article.

    > Download programmes to your tablet or mobile

  • Here's the legal bit