Our recovery tool returns your router to a working state allowing you to get back online as quickly as possible. You can download the tool via an alternative connection and be back online in minutes, just follow these simple steps:
- Download the recovery tool to your computer or memory stick using one of the links at the bottom of this page.
- Run the downloaded software on a PC or Mac while in the same room as your router, as you'll need to connect your computer to the router via an Ethernet cable.
- Follow the on screen instructions.
Please note that at this time it's only for customers in the UK and not in the Republic of Ireland, if you’re based in Ireland you can speak to a Sky advisor on 0818 762 917 for further help.
To download the recovery tool please choose either the Windows or the Mac version:
Using a 2Mbps broadband speed, each of the files will take approximately 1-2 minutes to download.