Usage allowances form part of the Sky Broadband packages. By using Sky's online Usage Tool, you'll understand how much of your monthly broadband usage you have used.
If you are a Sky Broadband Unlimited customer you don't have to worry about usage allowances.
You can access Sky's online Usage Tool through your My Sky account.
- Can I access the Usage Tool if I'm a Sky Broadband Unlimited customer?
As a Sky Broadband Unlimited customer you're broadband usage is unlimited so there is no need to track it with the Usage Tool.
- What information is available on Sky’s online Usage Tool?
The Sky online Usage Tool has a usage meter which shows at a glance how much of your monthly usage you have used. There is also a table below the graph which will detail:
- The time of the last usage record was received
- Number of days to the start of the next allowance
- The total allowance you had for the month
- Total allowance used in GB and as a percentage
- How accurate is the usage monitoring?
The Usage Tool displays usage records gathered using the Sky Broadband unique user name and password your Sky router submits to authenticate into the Sky network. The records contain a count in raw data bits of upload and download traffic. Each record is tagged with other unique identifiers and then are collated into individual customer records. Sky only tracks your total usage and does not monitor the type of content.
- How old is the data in the Usage Tool?
The usage data is updated in the Usage Tool every hour with a delay of approximately two hours. You can see on the Usage Tool the time of the last usage record to be updated.
- Can I set up alerts?
If you have previously reached 100% of your monthly usage allowance within a six month period, we will automatically send you an email notification when you reach 70% of your monthly usage allowance for the next five months. You can set up additional email alerts by using the alert tool through your My Sky account.
All you need to do is choose to be alerted when you reach:
50% of your allowance 75% of your allowance 90% of your allowance
Then select Save Changes and the alerts emails will be activated.
Your emails will be sent to the preferred email address that you provided (you can view your email address within the Usage Tool). If you have a new email address that you would rather use, use the link next to the email address which allows you to update the primary contact email address we hold for you.
You can also view the history of the usage notification emails that have been sent to you, plus a graph of your historical monthly usage, going back to when the Usage Tool was introduced.
- Is the Usage Tool available to Sky Broadband Connect customers?
Due to the way the usage data is gathered, we are currently only able to provide the usage data for customers on our own broadband network. The Usage Tool cannot provide information for Sky Broadband Connect accounts, but Sky Broadband Connect customers can read about policies specific to this service.