Moving Sky Broadband and Talk to your new home
There are several steps we need to take in order to get your Sky Broadband and/or your Sky Talk package set up at your new address. Here’s what you need to know, and a few things you may need to do before you move.
Moving Sky Broadband to your new address
Moving Sky Broadband to a new address is simple and easy. All you have to do is get in touch with us. Tell us the address you’re moving to, and we’ll confirm that your Sky Broadband package is available there. If you’d like to make a change to your package, we can take care of that too.
Plus we can arrange an engineer to come to your new address and set up a BT-compatible phone line if there isn’t one there already. You need a BT-compatible line in order to get Sky Broadband.
Just to let you know, we can only provide Sky Broadband packages supported by the telephone exchange at your new address. We’ll check this for you while arranging your move.
Sky Broadband at the address you're moving from
Before we can set Sky Broadband up at your new home, we need to switch off the service at the address you’re moving from. It takes around ten working days, so be sure you give yourself plenty of time.
As part of this, you might receive an automatically generated letter saying you’re leaving Sky Broadband. It’s nothing to worry about – it’s simply a formality.
What to do with your microfilters
Before you leave your old home, don't forget to unplug your microfilters from the telephone sockets and take them with you. You’ll need to install them correctly at your new home in order for your Sky Broadband to work properly. If you’re not sure how, go to our Check your microfilters article for help.
Once your phone line is active, plug your Sky Broadband router into your phone socket via your microfilter, as outlined in the Check your microfilters article. Then look for the signal in 'available wireless networks' on your computer or mobile device. You can continue to use your existing network password.
How long before you can start using Sky Broadband and Talk at your new home?
It’s usually about two weeks, but there are a few things we need to check before we can confirm.
We need to make sure any phone lines already at your new address are compatible with the services you’d like set up, including Sky Line Rental. We also need to know whether you’ll need an engineer visit. Our advisor will discuss this with you when you call us.
Here are a few more handy things for you to know.
- Your Sky Talk calls package will be ready to use as soon as your Sky Line Rental is activated.
- If your new home is in a Sky Broadband network area, your Sky Broadband will be ready to use at the same time.
- If it isn’t in a Sky Broadband network area, your broadband (through Sky Broadband Connect) will be ready to use around ten days after your phone line and calls package are up and running.
Is your phone BT-compatible?
If you’re only moving your Sky Talk package, you need to make sure you have a BT-compatible phone line at your new address. You can get this information from BT by calling them directly and make sure you let them know that you want to take your Sky Talk with you.
If you find that there’s no BT-compatible phone line in your new home, you’ll need to order one from BT.
We can install a new phone line for you if you’d rather have Sky Line Rental instead.
Your Sky Talk package will remain active throughout your move, and you’ll be charged for any calls you make, in line with your Sky Talk package.
When to order Sky Talk
When your new BT line has been working for five working days, get in touch with us to arrange Sky Talk at your new home. Please note, you should only order Line Rental with the Unlimited Weekend plan from BT if you intend to remain with Sky Talk, if you select a chargeable calls package from BT you may be subject to a contract with BT and minimum terms.
It usually takes 14 days for your line to become active with BT. It’ll take a further 14 days for your Sky Talk to be switched on once you’ve ordered it. BT will charge you for any calls you make on their call package before your Sky Talk plan becomes available.
No phone sockets at your new address
If you don’t have any BT-type phone sockets in your new home, you’ll need a visit from a BT Openreach engineer. We can arrange this for you when you place your Sky Talk order.
Rearranging telephone engineer visits
If you’re not going to be available on the day and time you've booked your engineer visit, please try to let us know.
When are Sky telephone engineers available?
Our telephone engineers can visit you on any week day apart from bank holidays, so it should be easy to find an appointment that suits you.
Can the engineer install another telephone point?
No, you’ll need to speak to an independent telephone engineer about adding additional telephone points.