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Problems with your Sky remote

If you’re having difficulty with your Sky remote control, the following checklist can help you identify the problem.

1. Check the basics

  • Batteries: do they need replacing?

    If the light on your Sky remote no longer flashes when you press a button, insert a new set of batteries to see if this resolves your issue.

  • Reset your Sky remote

    If your Sky remote’s still not working, try resetting it by following these steps:

    1. Remove the batteries, then press and hold down select for 30 seconds.
    2. Re-insert the batteries and replace the battery cover.
    3. Press sky on your Sky remote. The remote control will flash twice.
    4. Press tv guide to bring up your Sky Guide.

2. Tune Remote

  • Make sure your TV is tuned to Sky

    It may sound obvious, but if you're trying to control your Sky+ box with your remote and it's not responding, check that your TV is set to the right output for your Sky TV.

3. Other help

  • More help in the Community

    The steps above fix most remote problems, but if you're still having issues there's probably an answer on our Community 'Remotes & Accessories' forum.

    > Remote control community help