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Sky account changes

Cancel your subscription

Cancel your TV subscription

If you'd just like to change your subscription, you may be able to do so online. Go to our Change your Sky package article for more information. 

If you'd like to cancel your Sky TV subscription, you’ll need to contact us. You can call us (calls are free for Sky Talk customers) or start a Live Chat online (our advisors are available 8.30am to 8pm, 7 days a week for our UK customers).

You can also write to us or send an email telling us that you'd like to cancel. We may need to call you back to verify your details and process your request but don't worry your notice period will be effective from the date we received your letter or email. Please note, we won't be able to cancel your services unless we can verify your account information.

If you are switching your broadband and talk service from Sky to a new provider, rather than cancel/ceasing your services completely, you can place your order directly with your new provider (unless you are switching to Virgin Media’s cable service). In this situation you don’t normally need to contact Sky. The exception to this is if you’re switching to Virgin’s cable service and don’t want to take your phone number with you. In this scenario you will need to contact us so we can cancel your Sky Broadband and Talk Services. You’ll also need to contact us if you are switching in order to exercise a right to leave that we have told you about, so we can ensure you avoid any early termination charges. You can do this before or after you have placed your order directly with your new provider. 

If you’d like to cancel your Sky Talk or Broadband subscription, you’ll need to contact us. You can call us (calls are free for Sky Talk customers) or start a Live Chat online (our advisors are available 8.30am to 8pm, 7 days a week for our UK customers).

You can also write to us or send an email telling us that you'd like to cancel. We may need to call you back to verify your details and process your request but don't worry your notice period will be effective from the date we received your letter or email. Please note, we won't be able to cancel your services unless we can verify your account information.

Why do we need to talk or chat to you?

We need to talk to you by phone or Live Chat so that we can be sure we have your correct details and begin work on your cancellation. That enables us to help you avoid any unnecessary loss of service if you’re moving to another provider.

It also means we can explain any potential issues that might come about as a result of your move, such as loss of discounts or early termination charges that could be due if you’re leaving before your minimum term contract is up.

However, we won’t need to talk to you if you’re cancelling within 31 days of your Sky services becoming active or if you’re switching your broadband and talk service to a new non-cable provider.

Go to our Contact us page for the details you need.

It's really important you don't cancel your direct debit or any other ongoing payment arrangement with us as further payments may still be due.

Stay with Sky

If you’re within your cancellation period for your Sky TV and have changed your mind about a recent cancellation, contact one of our advisors who’ll update your account so you can continue to watch Sky TV.

To keep Sky Broadband and Sky Talk, go to our Keep Broadband page.