If you’d just like to change your subscription, you may be able to do so online. Go to our Change your Sky package article for more information.
If you’d like to cancel your Sky subscription, you’ll need to contact us. You can call us (calls are free for Sky Talk customers) or start a Live Chat online (our advisors are available 8.30am to 8pm, 7 days a week for our UK customers).
You can also write to us or send an email telling us that you'd like to cancel. We'll then call you back to verify your details and process your request. Please note, we won't be able to cancel your services unless we verify your request over the phone or through Live Chat.
Why do we need to talk or chat to you?
We need to talk to you by phone or Live Chat so that we can be sure we have your correct details and begin work on your cancellation. That enables us to help you avoid any unnecessary loss of service if you’re moving to another provider.
It also means we can explain any potential issues that might come about as a result of your move, such as loss of discounts or early termination charges that could be due if you’re leaving before your minimum term contract is up.
However, we won’t need to talk to you if you’re cancelling within 31 days of your Sky services becoming active.
Go to our Contact us page for the details you need.
It’s really important you don’t cancel your direct debit or any other ongoing payment arrangement with us until we've confirmed your cancellation. This is because any outstanding balance will need to be paid and cancelling the direct debit may lead to your account falling into debt.
Stay with Sky
If you're within the 31-day cancellation period for your Sky TV and have changed your mind about a recent cancellation, contact one of our advisors who'll update your account so you can continue to watch Sky TV.
Switching from Sky Broadband to another provider
If you're switching your broadband from Sky to another provider, you may need a MAC code from us. Find out more from our Get a MAC code to switch from Sky Broadband article. It'll help you move with the minimum of fuss.