If you're seeing the error message "This is the wrong Sky viewing card for this Sky box", you'll need to link your viewing card to your Sky box. The message may appear if you've had your box turned off for an extended period of time or if you've recently replaced or upgraded your Sky box.
To link your viewing card to your Sky box, sign in to the Activate my channels page with your Sky iD and follow the instructions provided. If you don't already have one, you’ll need to create a Sky iD first.
If you’re still seeing the "wrong viewing card" error message after following the instructions, please contact us for further assistance.