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Lights on your router explained

The lights on your router give an indication of how it’s working and whether there are any problems. This guide helps you understand what your Sky Hub or Sky router lights mean and general tips on how to keep your Sky Hub or router running smoothly.

Please note: If you are using an older router from Sky, or one that was not supplied by Sky, you may find that the lights look slightly different to the ones shown, or appear in a different order.

  • Sky Hub

    The power and internet lights are white

    If the power and internet lights are white, your Sky Hub is connected to the internet and is ready to send or receive data.

    If the lights on your Sky Hub differ from these, please see the descriptions and advice below

    All the lights are off

    All the lights are off

    There is no power to the Sky Hub. Please check the power supply to the Sky Hub and check the mains socket is switched on.

    The power light is white, but the internet light is flashing amber

    Power light is white, but the internet light is flashing amber

    An internet connection has been detected and is starting up. It can take up to two minutes for your Sky Hub to create a stable connection, at which point your internet lights will turn a steady white.

    If the internet light is continually flashing amber, the Sky Hub is experiencing problems establishing a permanent internet connection.

    Follow our Fix your broadband problems help guide to restore your connection.

    The power light is white, but the internet light is off

    The power light is white, but the internet light is off

    If the internet light is off, your Sky Hub is not connected to the internet. This may mean that the Sky Hub is not correctly set up in your home or that it's not receiving broadband signals from the telephone exchange.

    Follow our Fix your broadband problems help guide to restore your connection.

    You can check to see if there are any network problems in your local area by visiting our Service Status page.

    The power light is flashing amber

    The power light is flashing amber

    Your Sky Hub is in recovery mode. This may occur after a software upgrade and can usually be resolved by pressing the reset button on the back of the Sky Hub. If this doesn't work, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    The power light is flashing white

    The power light is flashing white

    The Sky Hub is in the process of updating its firmware. The update will take up to 10 minutes to complete and will provide you with the most up to date software. If you open any web browser you should see an On Screen Message (OSM) advising you that an update is in progress.

    While this is happening, don’t switch the Sky Hub off or reset it until the On Screen Error Message (OSM) no longer displays on your internet browser.

    If more than 10 minutes have elapsed and your power light is still flashing white, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    The power light is amber

    The power light is amber

    The Sky Hub has a power issue. Please contact Sky for further assistance.

    The Sky+HD light is white

    The Sky+HD light is white

    Your Sky+HD box is connected to the internet and Sky TV on demand is enabled and ready to use.

    The Sky+HD light is flashing white

    The Sky+HD light is flashing white

    Your Sky+HD box is downloading Sky TV on demand content.

  • Sky router

    My internet light is green

    If the power and internet lights are green, your Sky router is connected to the internet and is ready to send or receive data.

    If the lights on your Sky router differ from these, please see the descriptions and advice below.

    All the lights are off

    The power light is off

    There is no power to your Sky router. Please check the power supply to the router and check the mains socket is switched on.

    The test light has turned off

    The test light has turned off

    When the test light is on, this indicates that the router is initialising (setting itself up for use). The light will then turn off automatically when the router is ready to use.

    The internet light is flashing amber

    The internet light is flashing amber

    An internet connection has been detected and is in the process of starting up. As this progresses, the internet light will change to solid amber and then to green, at which point your internet will be ready to use.

    If the internet light is continually flashing amber, your Sky router is experiencing problems establishing a permanent internet connection.

    Follow our Fix your broadband help guide to restore your connection.

    The internet light is green and flashing

    The internet light is green and flashing

    Your Sky router is connected to the internet and is in the process of sending or receiving data.

    The wireless light is flashing green

    The wireless light is flashing green

    A wireless device such as a laptop, mobile phone or games console is connected to the internet through your Sky router and is currently in use.

    The power and test lights on my router are flashing

    Why are the power and test lights on my router flashing?

    The most likely cause is that your router is being automatically upgraded with the latest version of software. The update will take up to 15 minutes to complete and will provide you with the most up-to-date software for the optimum performance of your router. Do not turn your router off while this is taking place as it could interfere with the upgrade.

    If your lights continue to flash for longer than 15 minutes, you'll need to reset your router. Press the power button on the back of the router, wait for 10 seconds, then turn it back on again. It can take up to 60 seconds for your router to re-establish an internet connection.

    What do the numbered lights mean?

    What do the numbered lights mean?

    Each numbered light represents one of the Fast Ethernet ports at the back of your router. If you have connected your computer or games console to one of these Ethernet ports using a cable, the relevant numbered light will flash when data is being transmitted or received by the device.