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Lights on your router explained

The lights on your router give an indication of how it’s working and whether there are any problems. This guide helps you understand what your Sky Hub or Sky router lights mean and general tips on how to keep your Sky Hub or router running smoothly.

Routers supplied to Sky Broadband customers all use similar panels of LEDs (lights) and whichever router you have, the sequence of lights and colours mean the same.

If you are using an older router from Sky, or one that was not supplied by Sky, you may find that the lights look slightly different to the ones shown, or appear in a different order.

  • Sky Hub

    The power and internet lights are white

    The Sky Hub is connected to the internet and is ready to send or receive data.

    The power and internet lights are white

    The Sky+HD light is white

    Your Sky+HD box is connected to the internet and Sky On Demand is enabled and ready to use.

    The Sky+HD light is white

    The Sky+HD light is flashing white

    Your Sky box is downloading Sky On Demand content.

    Why is the Sky+HD light flashing white?

    The above light sequences all indicate that your Sky Hub is working and performing tasks as expected. If the lights on your Sky Hub differ from these, please see the descriptions and advice below.

    All the lights are off

    There is no power to the Sky Hub. Please check the power supply to the Sky Hub and check the mains socket is switched on.

    All the lights are off

    The power light is white, but the internet light is flashing amber

    An internet connection has been detected and is starting up. It can take up to two minutes for your Sky Hub to create a stable connection, at which point your internet lights will turn a steady white.

    If the internet light is continually flashing amber, the Sky Hub is experiencing problems establishing a permanent internet connection. Follow our help guide to restore your connection if you're experiencing this.

    Power light is white, but the internet light is flashing amber

    The power light is white, but the internet light is off

    If the internet light is off, your Sky Hub is not connected to the internet. This may mean that the Sky Hub is not correctly set up in your home or that it's not receiving broadband signals from the telephone exchange. You can check to see if there are any network problems in your local area by visiting our Service Status page.

    The power light is white, but the internet light is off

    Why is the power light flashing amber?

    Your Sky Hub is in recovery mode. This may occur after a software upgrade and can usually be resolved by pressing the reset button on the back of the Sky Hub. If this doesn't work, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    Why is the power light flashing amber?

    Why is the power light flashing white?

    The Sky Hub is in the process of updating its firmware. The update will take up to 10 minutes to complete and will provide you with the most up to date software. If you open any web browser you should see an On Screen Message (OSM) advising you that an update is in progress.

    While this is happening, don’t switch the Sky Hub off or reset it until the On Screen Error Message (OSM) no longer displays on your internet browser.

    If more than 10 minutes have elapsed and your power light is still flashing white, you'll need to download the router recovery tool to restore your Sky Hub's firmware.

    Why is the power light flashing white?

    The power light is amber

    The Sky Hub has a power issue. Please contact Sky for further assistance.

    The power light is amber

  • Sky router

    The power and internet lights are green

    Your Sky router is connected to the internet and is ready to send or receive data.

    My internet light is green

    The internet light is green and flashing

    Your Sky router is connected to the internet and is in the process of sending or receiving data.

    My internet light is green and flashing

    The wireless light is flashing green

    A wireless device such as a laptop, mobile phone or games console is connected to the internet through your Sky router and is currently in use.

    The wireless light is flashing green

    The above light sequences all indicate that your Sky router is working and performing tasks as expected. If the lights on your Sky router differ from these, please see the descriptions and advice below.

    All the lights are off

    There is no power to your Sky router. Please check the power supply to the router and check the mains socket is switched on.

    The power light is off

    The test light has turned off

    When the test light is on, this indicates that the router is initialising (setting itself up for use). The light will then turn off automatically when the router is ready to use.

    The test light has turned off

    My internet light is flashing amber

    An internet connection has been detected and is in the process of starting up. As this progresses, the internet light will change to solid amber and then to green, at which point your internet will be ready to use.

    If the internet light is continually flashing amber, your Sky router is experiencing problems establishing a permanent internet connection. Follow our help guide to restore your connection if you're experiencing this.

    My internet light is flashing amber

    The power and test lights on my router are flashing

    The most likely cause is that your router is being automatically upgraded with the latest version of software. The update will take up to 15 minutes to complete and will provide you with the most up-to-date software for the optimum performance of your router. Do not turn your router off while this is taking place as it could interfere with the upgrade.

    If your lights continue to flash for longer than 15 minutes, you'll need to reset your router. Press the power button on the back of the router, wait for 10 seconds, then turn it back on again. It can take up to 60 seconds for your router to re-establish an internet connection.

    Why are the power and test lights on my router flashing?

    What do the numbered lights mean?

    Each numbered light represents one of the Fast Ethernet ports at the back of your router. If you have connected your computer or games console to one of these Ethernet ports using a cable, the relevant numbered light will flash when data is being transmitted or received by the device.

    What do the numbered lights mean?

Advice for maintaining a stable internet connection

To help keep your router in good working order, please read our tips below.

  • For optimum performance, your Sky Hub or router should be connected directly to the master socket (the telephone socket divided by a horizontal line).
  • Where possible, stand your Sky Hub or router in an upright position. This will improve ventilation around the Sky Hub or router and ensure best performance.
  • If possible, leave your Sky Hub or router connected to the mains at all times. This ensures that software/firmware updates (which usually happen overnight) can be downloaded.
  • Find a location for your Sky Hub or router with a moderate temperature. Keep it away from excessive heat, such as heaters or direct sunlight, cold and also dusty places.
  • Do not cover your Sky Hub or router otherwise it could overheat. Try to keep newspapers, tablecloths and curtains away from the ventilation slots to allow it to maintain a stable temperature.
  • Never put anything on the Sky Hub or router that might drip or spill into it. Keep objects like vases and candles a safe distance away.
  • Do not attempt to repair your Sky Hub or router. If you are experiencing issues connecting to the internet or a slower than expected connection please follow our help guide for restoring your connection.