We've detected that you may be experiencing poor broadband performance.

Connect to your wireless network

To set up a wireless connection with Sky Broadband you will need the Sky Hub or Sky router and a wireless-enabled computer.

First you’ll need to unpack and start up your router. This may be the new Sky Hub or an older version of the Sky router. You can find help and advice on doing this in our Setting up your Sky Hub guide.

Once you have set up your router, watch our video or follow the steps below.

Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.

Don't forget to check your Sky Broadband activation date. You will not be able to set up your broadband connection if your Sky Broadband has not been activated yet. You can find this on the top of your Sky router box, on the Welcome Letter from Sky or you can check online to see if your service has been activated.

  • Windows 7

    1. Find wireless networks

    Click on the icon in the system tray (near your taskbar clock) to see available wireless networks.

    Find wireless networks

    2. Select your wireless network

    Your Sky Hub’s wireless details should appear in the list of networks. You'll find the name of your wireless network on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Click on your Sky Hub’s network name and click Connect.

    Select your wireless network

    3. Enter your wireless password

    The Security Key is your password. This can be found on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Enter your password in capital letters and click OK.

    Enter your wireless password

    If you are asked for a PIN then insert this instead of the password and click OK.

    OR

    Push the WPS button (Wi-Fi Protected Setup) and hold it in for two seconds. The wireless icon will flash amber.

    Push the WPS button

    4. Open a web browser

    Open a web browser to complete your set up.

    Can’t get connected?

    • Have you turned on the wireless switch or button on your computer?
    • Have you selected the correct network?
    • Try entering your Password or PIN again
  • Windows Vista

    1. Find wireless networks

    Click the window icon, then select Connect To.

    Find wireless networks

    2. Select your wireless network

    Your Sky Hub’s wireless details should appear in the list of networks. You'll find the name of your wireless network on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    If you don’t see your network name, click the Refresh network button.

    Select your network and click Connect.

    Select your wireless network

    3. Enter your wireless password

    You’ll then be prompted to push the WPS (Wi-Fi Protected Setup) button on your Sky Hub or click the link to enter the password.

    The Network Key is your password. This can be found on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Enter your password in capital letters and click OK.

    Enter your wireless password

    If you are asked for a PIN then insert this instead of the password and click OK.

    OR

    Push the WPS button (Wi-Fi Protected Setup) and hold it in for two seconds. The wireless icon will flash amber.

    Push the WPS button

    4. Open a web browser

    Open a web browser to complete your set up.

    Can’t get connected?

    • Have you turned on the wireless switch or button on your computer?
    • Have you selected the correct network?
    • Try entering your Password or PIN again
  • Windows XP

    1. Find wireless networks

    Right click the wireless icon then click View Available Wireless Networks.

    Find wireless networks

    2. Select your wireless network

    Highlight your Sky Hub’s wireless details from the list.

    Your Sky Hub’s wireless details should appear in the list of networks. You'll find the name of your wireless network on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    If you don’t see your network name, click Refresh network.

    Select your network and click Connect.

    Select your wireless network

    3. Enter your wireless password

    The Network Key is your password. This can be found on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Enter your password in capital letters and click Connect.

    Enter your wireless password

    4. Open a web browser

    Open a web browser to complete your set up.

    Can’t get connected?

    • Have you turned on the wireless switch or button on your computer?
    • Have you selected the correct network?
    • Try entering your password again using capital letters.
  • Mac OSX

    1. Find wireless networks

    Click on the Apple icon, select System Preferences and then click Network.

    Find wireless networks

    2. Turn Airport on

    Select Airport and click On.

    Your Sky Hub’s wireless details should appear in the list of networks. You'll find the name of your wireless network on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Select your network and click Connect.

    Turn Airport on

    3. Enter your wireless password

    This can be found on the inside lid of your Sky Hub packaging, on the Connect card or the Keep me handy card. This is also on the back of your Sky Hub or Sky router.

    Enter your password in capital letters and click OK.

    Enter your wireless password

    4. Open a web browser

    Open a web browser to complete your set up.

    Can’t get connected?

    • Have you turned on the wireless switch or button on your computer?
    • Have you selected the correct network?
    • Try entering your password again using capital letters.