We've detected that you may be experiencing poor broadband performance.

Get emails on other clients

You'll need to make sure you are accessing Sky Yahoo Mail using the correct connection settings depending on which email client you are using.

If you want to access Sky Yahoo Mail on other clients which may not have been covered in our other help articles, this article will help you to check if you are using POP or IMAP and how to set up access using the correct Sky POP settings if you need to change to POP.

  • Mozilla Thunderbird

    How do I check if I am using POP or IMAP?

    1. In Mozilla Thunderbird, select Tools followed by Account Settings.
    2. Select your Sky Yahoo Mail account from the drop down menu, then select Server Settings.
    3. Check the Server Name field.

      Server name settings
    • If it reads “pop.tools.sky.com”, you are accessing Sky Yahoo Mail using POP and therefore do not need to change any settings.
    • If it reads “imap.tools.sky.com”, you are accessing Sky Yahoo Mail using IMAP. You will need to set up a POP account instead. Use the instructions below to set up a POP account in Mozilla Thunderbird.
    • If it reads “imap.gmail.com” or “pop.gmail.com”, you are accessing Sky Yahoo Mail using the Google settings which will not work following Sky Email’s switchover to Sky Yahoo Mail. You will need to set up a POP account instead. Use the instructions below to set up a POP account in Mozilla Thunderbird.

    Set up a POP account in Mozilla Thunderbird

    1. Select Tools followed by E-mail accounts.
    2. Select Account Actions and then Add Mail Account.
    3. Enter the following details:

      Your Name: Your first and last name
      Email Address: Your Sky Yahoo Mail address
      Password: Your Sky Yahoo Mail account password

    4. Click Continue.
    5. When the window refreshes select POP3 and the suggested settings will be displayed. Click Manual config.
    6. When the window refreshes, enter the following information::

      Incoming POP3: pop.tools.sky.com, Port: 995
      Outgoing SMTP: smtp.tools.sky.com, Port: 465

    7. Click Done to complete the set up.
  • Other email clients

    We don't currently support email clients that we haven't already covered on our help and support site. If you use another email client, the following information will help you to set up POP or IMAP email.

    General information

    • Username: Use your full Sky Yahoo Mail address
    • Password: Use your Sky Yahoo Mail password

    Incoming Server information

    Incoming Mail Server

    • If you are using POP: pop.tools.sky.com
    • If you are using IMAP: imap.tools.sky.com

    Security type: SSL

    Port

    • If you are using POP: 995
    • If you are using IMAP: 993

    Outgoing Server Information

    • Outgoing Mail Server: smtp.tools.sky.com
    • Security type: SSL
    • Port: 465