Remove a package or cancel your subscription
If you'd like to remove a package from your account or to cancel your entire Sky subscription, contact our customer service advisors and they'll be able to help you right away.
You can get in touch in one of three ways:
Telephone: Calls are free for Sky Talk customers.
Live chat: Start a live chat session with an advisor.
Email: Sign in with your Sky iD and password, and then send us a message.
Whichever option you prefer, visit our Contact Us page for the details you need.
Switching from Sky Broadband to another provider
If you're switching your broadband from Sky to another provider, read our Get a MAC code to switch from Sky Broadband article to find out how to obtain your MAC from Sky, to help you move with the minimum of fuss.