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How to make a complaint

We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint, please get in touch with us straight away in any of the following ways:


You can chat to one of our online advisors or email your complaint by selecting one of the options below.

  • TV: Use this link if you are having trouble with your Sky TV subscription, your Sky Box, or recording and playback.

  • Broadband: Use this link if you are having trouble with your Sky Broadband, router or Sky Email.

  • Sky Talk: Use this link if you are having issues with your Sky Talk telephone service or features.

  • Account and billing: Use this link if you are having problems with your Sky account, including paying bills or updating your account details.

  • Online services: Use this link if you are experiencing issues with Sky iD.

On the phone

Call us on 03442 414 141. Our advisors are here to take these calls every day from 6am until midnight. Calls to and from our advisors may be recorded or monitored for training and other purposes.

By post

Write to:

Customer Complaints
Sky Subscriber Services Ltd
PO Box 43
West Lothian
EH54 7DD

By email

You can contact us by email at mysky@bskyb.com. If emailing us on this address, please ensure you include your name, your address, your postcode and your telephone number. Please note, it can take up to five days to receive a reply.

If you’d like to find out more about how Sky deals with your complaints, read the Sky Customer Complaints Code of Practice.

Complain about a programme broadcast on Sky

If you have any comments or complaints about a programme broadcast on Sky, you can email us at viewerR@bskyb.com or call us on 03442 410 265.