How to make a complaint
We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint, please get in touch with us straight away in any of the following ways:
You can chat to one of our online advisors or email your complaint by selecting one of the options below. We recommend Live Chat as the quickest way of registering your complaint with us.
TV: Use this link if you are having trouble with your Sky TV subscription, your Sky Box, or recording and playback.
Broadband: Use this link if you are having trouble with your Sky Broadband, router or Sky Email.
Sky Talk: Use this link if you are having issues with your Sky Talk telephone service or features.
Account and billing: Use this link if you are having problems with your Sky account, including paying bills or updating your account details.
Online services: Use this link if you are experiencing issues with Sky iD.
On the phone
Call us on 08442 414 141 if you're in the UK or 0818 719 819 if you're in the Republic of Ireland.
Our advisors are here to take these calls 24 hours a day, 7 days a week. Calls to and from our advisors may be recorded or monitored for training and other purposes.
Sky Subscriber Services Ltd
PO Box 43
If you’d like to find out more about how Sky deals with your complaints, read the Sky Customer Complaints Code of Practice.