What to do before you move

Before you move home with Sky, check that you have all your equipment and your new home is ready.

Remember all your equipment

When you move, you need to take all your Sky equipment to the new house, except the dish and the cable which runs from the dish to the box.

If you have told us you want to have Sky in more rooms in your new house you should also keep hold of any new viewing cards we have sent you as the engineer will need these to complete your installation. You will need to take your television. We know it sounds obvious but we can’t connect your viewing if the engineer is there before your TV.

Get permission

It is up to you to get any permission that is needed to allow us to install your dish before the installation goes ahead. We won't ask to see proof of this, but if you do not have the right permissions you might be asked by your landlord or council to remove the dish.

If you are moving to a flat within a block, permission from the owner of the block or the committee responsible for it may be required before we carry out an installation. We do offer tailored services for landlords responsible for blocks of flats who wish to offer Sky to their tenants.

More than half a million buildings in the UK appear on the Statutory List of Buildings of Special Architectural or Historic Interest. Planning permission from the local planning authority may be required to install Sky in a listed building or within a conservation area. Any alterations may be subject to special conditions (such as the use of certain materials).

Please confirm that permission has been granted before arranging your Sky installation if you are moving to a development or conservation area where this may apply.

Check the building exterior

Moving your Sky equipment to a new house is just like installing Sky at a property for the first time. The engineer will usually be able to complete the job using standard ladders and equipment. There are exceptions, usually caused by accessibility of the dish on your property.

To make sure the engineer can complete your installation on their first visit, please check if any of the following apply in case we need to use specialist equipment:

• Your new property is a tenement block with dishes in open view.
• You live in a flat or apartment with no dishes in open view.
• You live in a property where the dish is/needs to be more than two floors high.

If you have scaffolding on your property, Sky engineers may not be able to carry out installations and repairs for health and safety reasons.

Installations are not always possible to carry out on properties with cladded walls.

Can we find your new home?

If you are moving to a new development and there are no road signs yet please give us simple directions in the additional comments box while booking your home move online.

Your address needs to be registered with the Royal Mail (you only need to check this if you are moving to a brand new property).

Moving to another country

Please remember that Sky products aren’t available outside of the UK and Ireland. If you're moving to or from the Republic of Ireland you may find that there some regional variations affecting the availability of some channels.