Sky Go is currently unavailable due to essential planned maintenance. We expect work to be completed by 11:00am.
We've detected that you may be experiencing poor broadband performance.
Set up your own Sky+HD box with this simple guide.
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Follow our step by step guide to connecting your Sky+HD box to your broadband router.
Find out how to set up or reset your Sky TV PIN.
How to set up and manage parental controls for programmes watched through Sky TV.
Find out how to set up Sky 3D and fix any display issues.
Find out all you need to know about watching Sky throughout your home.
If you'd like a copy of a Sky manual, get the latest version here.
Operate your Sky box and your TV using just your Sky remote.
A quickstart guide to the functions on your Sky remote control.
Resolve common issues with your Sky remote control.
Find out how to get around the TV listings and use your Sky Guide.
Get the best from the Now, Next & Later banner.
Find out what's on Sky and set programmes to record when you're away from your TV.
Find out how to set up and use the Sky+ app on iPad or iPhone.
How to use the Sky+ app on Android smartphones.
Find out how to use your Sky+ Planner to record programmes and remind you about shows about to start.
If Remote Record isn't working, these checks will help you get the service working.
Find out how to make sure you never miss those "must see" programmes, by setting up email alerts.
How to place an order for a Sky Box Office event or rent a movie through the Sky Store.
Find out all you need to know about Buy & Keep, available through Sky Store on Buy & Keep compatible Sky+HD boxes.
Use this guide to fix the No satellite signal issue, which prevents programmes and information being downloaded by your Sky box.
Fix problems with your On Demand set up, including the connection between your broadband router and your Sky+ box.
Follow our handy hints to improve the speed of your Sky TV on demand programme downloads.
You'll need to match your viewing card to your Sky box if you see this on screen message.
If you're having problems with your TV picture, such as blocky images or interference, find out what you can do to resolve it.
Find out how to fix recording and viewing problems on your Sky+ or Sky+HD box by rebuilding the Planner.
Change your Sky+ settings so you don't miss the start or end of your recordings.
If you need to reschedule your engineer appointment, use our online tool to choose a date more suitable for you.
Find out what you need to start using Sky Go, allowing you to watch Sky TV when you're on the move.
Find out on which devices you can watch Sky Go.
Find out how to check and register devices to use Sky Go.
How to set up and manage parental controls for content downloaded or streamed through Sky Go.
Find out how to download TV to your PC or Mac with Sky Go Extra.
Find out how to download TV programmes to watch offline on your iPad, iPhone or Android device with Sky Go Extra.
View Sky Go programmes using your Xbox 360.
Find out how to watch Sky Go programmes even if you're not a Sky TV customer.
Troubleshooting tips to help you use Sky Go.
You can sign in to My Sky to view your statement and previous bills.
Find out everything you need to know about claiming your reward.
Your ESPN subscription will be coming to an end on 31 July 2013.
Information about removing a Sky package or cancelling your subscription.
You can change the name on an account if someone’s deceased or if your name has changed through marriage or divorce. Please contact Sky.
How to manage your payments, subscription, cancellations, orders, personal details - and reporting any lost or stolen cards.
If you've received a letter regarding the early termination of your Sky contract, find out what these charges mean.
Find out what steps you can take if you're having difficulty in paying your Sky bill.
Find out more about our Sky Line Rental price change, taking effect on 1 December 2013.
The Direct Debit Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
From time to time we need to review our pricing to ensure we can continue to offer you great entertainment and services.
By using a Sky iD, you can use all of Sky's online services including My Sky, Sky Go, Sky Store and all the Sky apps.
Sign up for Sky iD for use with Sky Go, online billing and other services, or get help if you've forgotten your username and password.
You can have up to nine additional online accounts with your Sky household account.
A Sky iD is your passport to all of Sky's online services. If you don't know your username or password, it's easy to get a reminder.
Frequently asked questions about Sky at The O2.
Good things are better shared. So if you enjoy Sky TV, why not get friends to join? You'll both get a reward from Sky.
Before you move home with Sky, check that you have all your equipment and your new home is ready.
Whether you choose installation by a Sky engineer, or to move Sky yourself, there are some simple steps to follow.
Whether it's TV, Broadband or Talk, let us take some of the chaos out of moving home.
If something goes wrong we want to know. You can contact us online, by phone or through the post.
Our code of practice describes our processes for resolving complaints.
Because you never want to be without Sky TV, we‘ve created Sky Protect, the only extended warranty plan endorsed by Sky.
Recycle your old Sky equipment easily, safely and without causing damage to the environment.
These Terms and Conditions apply to your use of the Sky websites and the related channels.
Our dedicated Switch Squad is here to make sure the switching process goes smoothly.
Information about how to obtain your MAC from Sky.
We've been busy talking to our new customers to understand what you want to know ahead of your planned move to Sky from O2 or BE.
This easy-to-follow guide explains how to set up your Sky Hub with Sky Broadband.
This easy-to-follow guide explains how to set up your Sky Hub with Sky Fibre.
How to set up a wireless broadband connection with a Sky Hub or Sky router.
How to set up a wired connection with a Sky Hub or Sky router.
Read our checklist for some of the most common issues for setting up either the Sky Hub or a Sky router.
Instructions on how to install and set up a Wireless N Adaptor if you currently use a dongle or Ethernet cable to go online.
If you're new to Sky Broadband, we'll test the line during your first ten days to make sure we provide the best broadband connection.
Sky may need to update the software in the Sky Hub or Sky routers. This will be an automated process and you do not need to do anything.
You can download the latest versions of our Sky Broadband PDF user manuals here.
Find out how to set up your booster to help you use your wireless broadband in a blackspot in your home.
Find out how you can contact us for help and support with Sky Broadband Pro.
Connect your iPhone, iPod Touch or iPad to the internet using your Sky Broadband wireless connection.
Find out how to connect your device for the first time or read our articles if you are having trouble connecting to Sky WiFi.
Find out what your monthly usage allowance is by using Sky's online Usage Tool.
Find out how Sky’s usage policy affects you, depending on the broadband product you have.
If you have no Sky Broadband connection or it’s intermittent, follow our step by step help guide to resolve your issues.
The lights on your router give an indication of how it's working and whether there are any problems.
Find your broadband connection speed of your Sky Hub or router.
Our recovery tool returns your router to a working state allowing you to get back online as quickly as possible.
If your broadband connection is slow or keeps disconnecting, your microfilters may be installed incorrectly around your home.
If you're a Sky Broadband Connect customer, find out if you're affected by Sky's Traffic Management policy.
Understand the phrases used to describe broadband speeds, and what they mean for you.
Find out all you need to know about the Sky Wireless Booster and how it can help extend your Sky Wi-Fi signal in your home.
If you are having difficulty viewing websites, here are some quick fix techniques to get you surfing the internet in no time.
If you can’t see any videos or pictures on your web pages, try these solutions to fix the problem.
If you can see most websites, but are having trouble viewing secure web pages, try changing your security settings.
If you can't view certain websites, they might be blocked by your security software's parental controls.
If you see the 404 or Page Not Found error, check the address or search for the information you need.
If you’re looking to switch to Sky Talk from your current telephone provider, the Sky Switch Squad will help you every step of the way.
This article tells you what to expect once you've ordered Sky Talk, and what the Sky Switch Squad can do to help.
You can withhold your phone number if you wish to keep your Sky Talk number private when calling someone.
If you call a number and it’s engaged, Sky Talk Ring Back will keep trying to get through for 45 minutes. You don't have to wait.
Sky Talk’s three way calling option lets you chat with two people over the phone at the same time.
You can use your home phone as an alarm by setting up reminder calls to call you at a specific time.
If you'd like a copy of a Sky Talk manual, get the latest version here.
If you want to know who’s calling before you pick up the phone, you can choose to have the incoming number displayed when it rings.
If you miss a call, dial 1471 to find out the number your most recent call came from.
Diverting calls to another landline or your mobile phone means you won’t miss any urgent messages.
Sky Talk Call Waiting lets you know when someone is trying to contact you, when you are already on another call.
If you prefer not to receive anonymous calls on Sky Talk, you can choose to reject calls from anyone withholding their number.
If you receive unwanted or nuisance calls, you can bar a particular caller the next time they ring you or by their number.
Advice on how to deal with nuisance and unwanted phone calls.
Sky Talk Voicemail allows you to receive messages from incoming callers if you’re away from your telephone or engaged on another call.
With Sky Voicemail Plus, record personalised greetings, store up to 30 messages and access your messages from any phone.
You should check your voicemail if you can hear beeping on your telephone line.
Troubleshoot any problems you are having with your Sky Talk phone connection or any of the features you use.
Telecare or Care alarms use a working telephone line to raise an alarm in an emergency. Make sure your care alarm is installed correctly.
Find out everything you need to know to help you get started with Sky Yahoo Mail.
Find out which browsers are fully supported by Sky Yahoo Mail.
Find out how to receive email from an external email account like Gmail, Hotmail, or AOL in your Sky Yahoo Mail account.
Find out what you need to do to use Sky Yahoo Mail with a Windows desktop client.
Find out what you need to do to use Sky Yahoo Mail with a Mac client.
Find out what you need to do to use Sky Yahoo Mail on your mobile or tablet.
Find out what you need to do to use Sky Yahoo Mail with other email clients.
If you use a screen reader or other accessibility software, find out how you can make sure Sky Yahoo Mail is set up to support these.
With Sky Yahoo Mail you can set up email accounts for all the family, so everyone in your home can have their own account.
Find out how to compose and send email messages with Sky Yahoo Mail.
Learn how to add a personal signature to your messages with our helpful guide.
Our article will help you set up your outgoing Sky Yahoo Mail messages to be sent from another of your email addresses.
Learn how to save time and use the keyboard shortcuts when using Sky Yahoo Mail.
You can choose which address to use when you reply to an email, whichever account the message was originally sent to.
By using filters, you can automatically label, archive, delete or forward your email.
Learn how to create or rename folders in Sky Yahoo Mail
If you’re going away or simply away from your computer, you can set up an automatic response for when people email you.
Find out how to automatically forward your emails from your Sky Yahoo Mail account to an alternative email address.
Sky Yahoo Mail includes a number of ways to help you find the email you need.
Learn how to change the way emails display in your inbox and folders.
Sky Yahoo Mail lets you group emails together by subject so that you don't lose track of your conversations.
Find out how to preview your email attachments when using Sky Yahoo Mail.
You can customise your Sky Yahoo Mail, Contacts, and Calendar with a background image or solid colour theme.
Find out how to sync your contacts lists on your mobile or device.
It’s easy to transfer your contacts between your Sky Yahoo Mail account and your other email accounts.
Instructions for setting up and customising your Calendar.
All you need to start communicating with Messenger, from starting up a conversation to changing your chat history.
Get information on how to resolve error messages when trying to send an email from your Sky Yahoo account.
If your emails are being placed in your Trash or Deleted folder unexpectedly instead of your inbox, find out how to change your settings.
If you're seeing error code 553 when trying to send an email from your desktop email client, find out what you can do to resolve it.
If your SMTP setting is showing as offline when trying to send an email from Apple Mail, you'll need to refresh your email settings.
Learn about email privacy and security issues with spam and hoax emails.
Information on cookies, what they are and how you can manage them.
This privacy notice explains what information we collect when visitors come to one of our Sky websites.
At Sky we know how much you value quality content and we do what we can, including complying with court orders to help protect copyright.
Information on how Sky Broadband, Talk and TV products conform with the Ofcom General Condition on network resilience and security.
Sky AdSmart helps us tailor the adverts you see when watching TV so that you’ll see more of the products you’re interested in.
Sky Broadband Shield lets you control the level of online protection you want for your home.
Find out how to resolve any problems you're having with setting up or using Sky Broadband Shield.
Help and advice with McAfee software, from registering and downloading to managing your subscription.
Parental Controls are an important part of keeping your family safer online. Sky Broadband customers can get Parental Controls free.
Find out what all the technical jargon means with our glossary.