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Divert calls to another phone

Diverting calls to another landline or your mobile phone means you won’t miss any phone calls when you’re out. You can redirect all incoming calls, or choose to redirect only those calls you don’t answer, or calls made when your landline is engaged. This can be handy if you share your landline with others, use dial-up internet or are going to be away from home.

You can find instructions on how to set up each of these call diversions in the tabs below.

  • All calls

    To divert all incoming calls

    1. Dial star ( * ), 2, 1, star ( * ) followed by the number you want your calls diverted to.
    2. Press hash ( # ).
    3. You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.

    You can check which telephone number you have set all calls to be diverted to by dialling star ( * ), hash ( # ), 2, 1, hash ( # ) from your landline at any time.

    To cancel diverting all calls, dial hash ( # ), 2, 1, hash ( # ) from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press hash ( # ) after dial tone."

  • Unanswered calls

    To divert calls which you are not able to answer

    1. Dial star ( * ), 6, 1, star ( * ), followed by the number you want your unanswered calls diverted to.
    2. Press hash ( # ).
    3. You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.

    You can check which telephone number you have set unanswered calls to be diverted to by dialling star ( * ), hash ( # ), 6, 1, hash ( # ) from your landline at any time.

    To cancel diverting unanswered calls, dial hash ( # ), 6, 1, hash ( # ), from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press hash ( # ) after dial tone."

  • Engaged calls

    To divert calls when you're already on another call

    1. Dial star ( * ), 6, 7, star ( * ) followed by the number you want your calls diverted to.
    2. Press hash ( # ).
    3. You will hear a confirmation message, followed by a single high pitched tone to indicate the call diversion has been set up correctly.

    You can check which telephone number you have set engaged calls to be diverted to by dialling star ( * ), hash ( # ), 6, 7, hash ( # ) from your landline at any time.

    To cancel diverting engaged calls, dial hash ( # ), 6, 7, hash ( # ) from your landline. You will hear "Call Diversion is cancelled. If this is incorrect press # (hash) after dial tone."

Please note that some call features are free for Sky Talk Line Rental customers, but some optional extras are available for a little extra. Charges for extra services are added to your Sky bill and can be viewed online or on your TV at any time. For a full list of our latest features and prices, please see our Sky Talk Call Features page.