Problems with your Sky remote
Here are some tips to resolve any issues with your Sky remote. If you need a guide to the buttons on your remote, look at our article, How to use your Sky remote control.
If you find after you've read these tips that you're still having issues with your Sky remote, you can order a new one from Sky remotes and accessories.
Check the basics
- Is your Sky box sensor obscured? There needs to be a clear line of sight between your remote and the front panel of your Sky box.
- Did someone press the tv button? Press the sky button to regain control of normal Sky functions.
- Are the batteries low? An unresponsive remote can be a sign that you need to replace the batteries.
- Do you have more than one Sky box? Check that you are using the right remote for each box.
Re-tune your Sky remote
If the basics haven't worked, try these steps to retune your Sky remote:
- Place the Sky remote on a flat surface, pointing away from the TV.
- Press the tv button.
- Press any number button.
- Press the select button.
- Press the sky button.
- Point the remote back at the TV.
Why can't I change the volume with my Sky remote?
If your Sky remote is working but doesn't let you change the volume, it's a sign that the remote isn't set up to operate your TV. To get your remote to work with your TV, you'll need a special remote control code. Get the code to control your TV with a Sky remote
Why can't I operate my TV with my Sky remote?
Pressing your Sky remote's tv button should give you access to some of your TV's functions, e.g. using the power button to turn the TV on and off from standby. If this doesn't work, and you also can't change the volume with your Sky remote, it means you need to use a special remote control code to get your Sky remote to operate your TV. Get the code to control your TV with a Sky remote
Why don't all TV functions work with my Sky remote?
Your Sky remote will support common TV features such as changing volume, turning on and off from standby and changing inputs (e.g. for switching to a games console or DVD player). Your Sky remote does not support more advanced TV functions, and you'll need to use the TV remote for features such as:
- Picture within Picture
- Dolby surround sound
- Nicam Stereo settings
- TV tuning menus
Why does the remote command light stay lit on my Sky box?
Try briefly removing and reinserting the Sky remote's batteries. Rub your hand over the remote to ensure there are no stuck buttons. If this doesn't help, turn off power to the Sky box, and then restart.
How can I get a new Sky remote?
If you're sure your Sky remote needs to be replaced, you can order a new one from Sky remotes and accessories.